Office of Gas and Electricity Markets
(Ofgem)
Ofgem is the government regulator for the gas and electricity markets in Great Britain. It protects the interests of energy consumers by promoting competition and regulating energy network companies. Ofgem sets the energy price cap that limits what suppliers can charge per unit of energy to default tariff customers.
Ofgem (Office of Gas and Electricity Markets) is the regulator for gas and electricity markets in Great Britain, established under the Gas Act 1986 and Electricity Act 1989. It sets the Energy Price Cap — a limit on the unit rates and standing charges that default tariff customers pay — which is reviewed quarterly. Ofgem licences energy suppliers and network operators and can revoke licences and impose financial penalties for non-compliance. Consumers who cannot resolve a complaint with their energy supplier after 8 weeks (or on receipt of a deadlock letter) can refer it free of charge to the Energy Ombudsman. Ofgem does not handle individual complaints directly. The Guaranteed Standards of Performance (GSoP) entitle consumers to automatic compensation when a supplier or network operator fails to meet service standards — for example, if a supplier fails to respond to a complaint within the required period. Contact Citizens Advice (0808 223 1133) for free energy consumer advice.